Overview:
Keep the good memory of your life
Also a great gift for your friends and your family
How to check photo:
Method One
1.Open the phone camera software
2 Align the convex surface of the pendant with a mobile phone
3.You can see the contents of the miniature carving from the mobile phone, as shown in the figure
Method Two
1. Open the flashlight function
2. Align the face of the pendant with the flashlight
3. Project light shadows onto a black or white background, as shown
Note:
Need to send clear pictures, otherwise, it will affect the effect.
The outlook of the 925 Silver and stainless steel material will be different. Pls, pay more attention to it.
Specification:
Material: Stainless steel/925 Silver
Chain length: 40+5cm
Pendant size: 1.7*1.5cm
Weight: 3.1g
Color: Silver, Rose Gold
● Processing Time
Orders are processed within 1-5 business days after payment confirmation.
Processing time may vary during peak seasons, holidays, or unforeseen circumstances.
Once your order is shipped, you will receive a confirmation email with tracking details.
● Shipping Time & Delivery
We offer worldwide shipping with estimated delivery times as follows:
Region - Estimated Delivery Time
USA - 7-20 business days
Canada - 10-25 business days
Europe - 10-30 business days
Australia/NZ - 10-30 business days
Asia - 10-35 business days
Middle East - 15-40 business days
South America - 15-45 business days
Africa - 20-50 business days
Delivery times may vary due to customs processing, local postal services, and unforeseen delays.
Certain remote locations may experience longer shipping times.
● Shipping Costs & Methods
Standard shipping rates are calculated at checkout based on destination and package weight.
Free shipping may be available on certain promotions or for orders above a specified amount.
Expedited shipping options (if available) will be shown at checkout with additional costs.
● Customs, Duties & Taxes
International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country.
These charges are the customer’s responsibility and vary by country. We recommend checking with your local customs office for more details.
We are not responsible for delays caused by customs clearance.
● Tracking Your Order
Once shipped, you will receive a tracking number via email.
Tracking updates may take 2-7 business days to reflect in the system.
Some international shipments may have limited tracking updates due to local courier policies.
● Lost, Stolen, or Delayed Shipments
If your order has not arrived within the estimated timeframe, please check the tracking details first.
If your package is lost or significantly delayed, contact us at Info@karatkart.com for assistance.
We are not responsible for stolen packages after delivery confirmation.
● Order Changes & Cancellations
Orders can only be modified or canceled within 24 hours after purchase.
Once an order is processed and shipped, it cannot be changed or canceled.
● Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided and the package is returned, reshipping costs will be the customer’s responsibility.
● Shipping Restrictions
We currently do not ship to certain restricted countries due to logistical limitations or import restrictions.
If we are unable to ship to your country, you will be notified before your order is processed.
● Contact Us
For any shipping-related inquiries or assistance, please contact us at:
📧 Info@karatkart.com
● 7-Day Return Policy for Damaged, Defective, or Not as Described Items
Returns are only accepted for items that are damaged, defective, or not as described.
Return requests must be made within 7 days of receiving your order.
Items must be unused and in their original packaging.
Customers must provide photographic or video evidence of the issue before a return is approved.
Customers are responsible for return shipping costs unless the return is due to our error.
International returns may be subject to customs fees, which the customer must cover.
● How to Initiate a Return
To request a return, please follow these steps:
Contact our support team at Info@karatkart.com with your order number and clear photos or videos of the issue within 7 days of delivery.
Our team will review your request and provide return instructions if the return is approved.
Ship the item back within 7 days of receiving return approval.
Once received and inspected, we will process your refund or replacement.
● Refund Policy
Refunds will be issued to the original payment method within 10 business days after return approval.
Shipping costs are non-refundable unless the return is due to a defect or error on our part.
If an item is damaged during shipping, please contact us immediately with evidence.
● Exchanges & Replacements
We offer free replacements for defective, damaged, or incorrect items.
If you need an exchange, please return the item first and place a new order.
● Late or Missing Refunds
If you haven’t received a refund after the processing period, check with your bank or payment provider.
If the issue persists, contact us at Info@karatkart.com for assistance.
● Cancellations & Order Modifications
Orders can only be canceled or modified within 24 hours after purchase.
Once processed or shipped, orders cannot be changed or canceled.
● Non-Returnable Items
- Items that are not damaged, defective, or incorrect
- Personalized/custom-made items
- Intimate or sanitary products
- Gift cards and digital downloads
- Final sale and clearance items
● Contact Us for Assistance
📧 Email: Info@karatkart.com
📱 WhatsApp: +91 8506000030
Our team is here to assist you with any queries or issues regarding your order.
This policy ensures a smooth process for both customers and KaratKart.com, maintaining the highest standards of quality and service.
