Return, Refund, and Cancellation Policy

At KaratKart.com, we aim to provide a delightful shopping experience for our customers. To ensure transparency and a hassle-free process, we have outlined our policies below:

1. 7-Day Return Policy for Damaged, Defective, or Not as Described Items

• Returns are only accepted for items that are damaged, defective, or not as described.

• Return requests must be made within 7 days of receiving your order.

• Items must be unused and in their original packaging.

• Customers must provide photographic or video evidence of the issue before a return is approved.

• Customers are responsible for return shipping costs unless the return is due to our error.

• International returns may be subject to customs fees, which the customer must cover.

2. How to Initiate a Return

To request a return, please follow these steps:

1. Contact our support team at Info@karatkart.com with your order number and clear photos or videos of the issue within 7 days of delivery.

2. Our team will review your request and provide return instructions if the return is approved.

3. Ship the item back within 7 days of receiving return approval.

4. Once received and inspected, we will process your refund or replacement.

3. Refund Policy

• Refunds will be issued to the original payment method within 10 business days after return approval.

• Shipping costs are non-refundable unless the return is due to a defect or error on our part.

• If an item is damaged during shipping, please contact us immediately with evidence.

4. Exchanges & Replacements

• We offer free replacements for defective, damaged, or incorrect items.

• If you need an exchange, please return the item first and place a new order.

5. Late or Missing Refunds

• If you haven’t received a refund after the processing period, check with your bank or payment provider.

• If the issue persists, contact us at Info@karatkart.com for assistance.

6. Cancellations & Order Modifications

• Orders can only be canceled or modified within 24 hours after purchase.

• Once processed or shipped, orders cannot be changed or canceled.

7. Non-Returnable Items

• Items that are not damaged, defective, or incorrect

• Personalized/custom-made items

• Intimate or sanitary products

• Gift cards and digital downloads

• Final sale and clearance items

Contact Us for Assistance

• Email: Info@karatkart.com
• WhatsApp: +91 8506000030

Our team is here to assist you with any queries or issues regarding your order.

This policy ensures a smooth process for both customers and KaratKart.com, maintaining the highest standards of quality and service.