FAQ
Below FAQ are some common Questions of our Buyers before purchasing,
if you have other questions, please just send it to
info@karatkart.com
Pre-Sales Questions
Placing an order is simple! Browse our collections, select your desired item, and click "Add to Cart." Proceed to checkout, provide your details, and complete payment. You’ll receive a confirmation email with your order details.
Yes, we offer customization services! Contact our customer support team at Info@karatkart.com to discuss your requirements and bring your dream design to life.
We use high-quality materials, including sterling silver, American Diamond, gold-plated finishes, gemstones, and cubic zirconia, to ensure durability and elegance in every piece.
Yes, we offer international shipping. Delivery times and costs vary depending on your location. Contact at Info@karatkart.com for more information.
We accept all major credit and debit cards, UPI, net banking, and wallet payments. For international customers, PayPal and international credit cards are also supported.
Yes, you can cancel or modify your order within 24 hours of placing it. Contact our support team immediately for assistance.
Post-Sale Questions
Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to track your order’s status in real time.
We offer a hassle-free return policy within 7 days of receiving the product if you receive different, damaged or not as described product.
We apologize for the inconvenience. Please contact us within 48 hours of receiving the damaged item with pictures and order details.
Contact our support team for assistance. Info@karatkart.com
Store your jewelry in a dry place, away from direct sunlight and moisture. Avoid contact with perfumes, lotions, and chemicals to maintain its shine and durability.
Yes, our products come with a warranty against manufacturing defects. The duration varies depending on the product. Contact us for specific warranty details.
If the design is still available in our catalog, you can easily reorder it. For discontinued designs, contact us—we may be able to recreate it.
Changes to the shipping address can be made only before the order is dispatched. Contact our support team immediately to request a change.
We’re sorry for the error. Please contact us within 48 hours of receiving the wrong item, and we’ll arrange for the correct item to be sent or process a refund.
Yes, we offer gift wrapping and the option to include a personalized message. If you missed this option during checkout, contact us before the order is dispatched to request it.
Unfortunately, we cannot be held responsible for lost or stolen packages after delivery. However, contact us, and we’ll do our best to assist you.
Unable to find satisfactory answers ?
Contact Support