Refund and Returns Policy

At KaratKart.com, we strive to ensure a smooth and satisfying shopping experience. Since we are a jewellery marketplace, all returns and refunds are processed after seller verification and quality checks.

Please read our policy carefully.

🕖 7-Day Easy Return Policy

We offer a 7-day return window from the date of delivery.

A return is eligible only if:

• Product is unused, unworn, and in original condition.
• All original packaging, tags, certificates, invoice copy & accessories are intact.
• Product shows no scratches, damages or signs of wear.

🚨 Damaged / Wrong / Missing Product

If you receive:

• A damaged product
• An incorrect item
• Missing accessories

You must raise a return request within 24 hours of delivery.

Mandatory:

• Share an unboxing video
• Clear images of the product & outer packaging

This helps us verify the issue with the seller.

🔁 How to Return a Product

Step 1 – Request Return

Email us at info@karatkart.com with your order ID and issue details.

Step 2 – Pack Securely

• Repack the item in its original box with all accessories & documents.
• Use safe outer packaging.

Step 3 – Ship

• Our team will share the return address.
• Courier the parcel within 48 hours of approval.

💸 Refund Timeline

After receiving your returned product, a Quality Check (QC) will be conducted.

If approved:

❌ Non-Returnable Items

• Customized or personalised jewellery
• Products without original tags / invoice
• Used, worn or damaged products
• Clearance / final sale items

⚖ Exchange Policy

• Exchanges are subject to product availability.
• Any price difference must be paid before dispatch of replacement.

🚫 Order Cancellation by KaratKart

Orders may be cancelled if:

• Item goes out of stock
• Delivery address is non-serviceable
• Shipment is delayed beyond the promised timeline

In such cases, a full refund will be issued.

📧 Need Help?

Email us at info@karatkart.com
Our support team is always happy to assist you.