FAQ’s

Pre-Sale Questions

Q1: How do I place an order on KaratKart.com?
A: Placing an order is simple! Browse our collections, select your desired item, and click “Add to Cart.” Proceed to checkout, provide your details, and complete payment. You’ll receive a confirmation email with your order details.

Q2: Do you offer customization or personalized jewelry?
A: Yes, we offer customization services! Contact our customer support team at Info@karatkart.com to discuss your requirements.

Q3: What materials do you use in your jewelry?
A: We use high-quality materials, including sterling silver, gold-plated finishes, gemstones, and cubic zirconia, to ensure durability and elegance in every piece.

Q4: How can I find the right ring size?
A: Use our detailed size guide available on the product page. If you need further assistance, reach out to our team—we’re happy to help!

Q5: Do you ship internationally?
A: Yes, we offer international shipping. Delivery times and costs vary depending on your location. Check our shipping policy for detailed information.

Q6: What payment methods do you accept?
A: We accept all major credit and debit cards, UPI, net banking, and wallet payments. For international customers, PayPal and international credit cards are also supported.

Q7: Can I cancel or modify my order before it’s shipped?
A: Yes, you can cancel or modify your order within 24 hours of placing it. Contact our support team immediately for assistance.

Post-Sale Questions

Q8: How can I track my order?
A: Once your order is shipped, you’ll receive a tracking link via email or SMS. You can use this link to track your order’s status in real time.

Q9: What is your return policy?
A: We offer a hassle-free return policy within 7 days of receiving the product. The item must be unused, in its original packaging, and accompanied by proof of purchase. Check our return policy for more details.

Q10: My item arrived damaged. What should I do?
A: We apologize for the inconvenience. Please contact us within 48 hours of receiving the damaged item with pictures and order details. We’ll arrange for a replacement or refund.

Q11: Can I exchange an item?
A: Yes, exchanges are allowed within 7 days of receiving the product, provided it meets our exchange policy criteria. Contact our support team for assistance.

Q12: How do I care for my jewelry?
A: Store your jewelry in a dry place, away from direct sunlight and moisture. Avoid contact with perfumes, lotions, and chemicals to maintain its shine and durability.

Q13: Do you provide a warranty for your products?
A: Yes, our products come with a warranty against manufacturing defects. The duration varies depending on the product. Contact us for specific warranty details.

Q14: Can I reorder a previously purchased design?
A: If the design is still available in our catalog, you can easily reorder it. For discontinued designs, contact us—we may be able to recreate it.

Q15: How can I contact customer support?
A: You can reach our support team via email at Info@karatkart.com or through the live chat feature on our website. Our team is here to assist you.

If your question isn’t listed here, feel free to reach out to us directly. We’re always happy to help!